Shipping & Fulfillment
Most orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. However, while most items are in stock and ready to ship, some of our pieces are made to order. In those instances, we will send you an update. Those orders may take longer (within 6 and up to 10 business days) to be fulfilled and shipped. You will receive another notification when your order has shipped.
All orders will ship with United States Postal Service (USPS). Shipping charges for your order will be calculated (based on weight and distance) and displayed at checkout. These are exact costs from USPS. We do not charge any additional handling fees.
You may select from one of three options: First Class Package Service (standard shipping), Priority Mail (1-3 business days), or Priority Mail Express (overnight). Please note that these shipping estimates do not include the time required for fulfillment (as noted above.) If you need your order rushed, please get in touch at email@example.com to see if we can accommodate your request.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
We advise that you have your packages shipped to a safe and secure address. Alysian is not responsible for lost packages that have been marked delivered by the carrier.
All orders $75+ (pre-tax) are shipped FREE by USPS First Class Package Service. But if you need your purchase to arrive sooner, please choose Priority/Priority Express rather than our free shipping method.Local delivery
The Alysian design studio is based in Maplewood, NJ. Free local delivery is available for orders $20+ within these local zip codes:
At this time, we do not ship internationally.Returns
We accept returns when a return request is first initiated within 5 days of delivery. After receiving your return request by email, a return authorization number will be provided. The item must be unused and in its original condition and the package must be postmarked within the required timeframe. Returns are refunded for the order amount (minus all shipping costs.) Please see our full return policy for more details and exceptions.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number. Please see more details here.
If you have any questions, please don't hesitate to contact us.