FREE (USPS First-Class) SHIPPING WITH ALL $75+ ORDERS AND LOCAL DELIVERY IS FREE WITH $20+ ORDERS
FREE (USPS First-Class) SHIPPING WITH ALL $75+ ORDERS AND LOCAL DELIVERY IS FREE WITH $20+ ORDERS
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Materials Used
Alysian jewelry and accessories feature semiprecious gemstones and sometimes incorporate glass accents. Metal elements are largely non precious.

Some Alysian designs include vintage metal components and/or chain. 

Please visit individual product pages for specific details on the materials used in each piece of handcrafted jewelry and accessories.

All earring wires and posts are nickel free.

Keep in mind that semiprecious stones are natural and no two are the same. All the stones used in Alysian jewelry are hand picked for our designs. Stones will have subtle color and shape differences and natural variations, flaws or inclusions — this is innate to natural materials and what makes these semiprecious gemstones uniquely special! If a particular stone varies to a more substantial degree, this is stated in the product description and often accompanied by visual images that show an example of range. Additionally, due to our pieces being handcrafted, please note that all measurements are approximate.

Please refer to our Jewelry Care page for detailed instructions on how to care for your Alysian jewelry. 

We encourage you to read the full details and view all accompanying photographs before making your purchase. We try to include as many details and visual references as possible for each design. We understand that purchasing jewelry and accessories online is a different experience than when selecting a piece in-person, and want you to feel informed, confident and excited about what you are selecting from our site. 

Should you have any concerns or questions about a product, please email us at alysian@alysiandesigns.com before purchasing and we will get back to you promptly.

Please note: While they may be part of the same collection, each Alysian piece of jewelry is designed as stand-alone item. They are not designed to precisely match as sets. Should you be interested in coordinating items and are unsure if metal plating, colors, etc. would match, please feel free to contact us for such confirmation or guidance.

Packaging Used

Every item (including sale items) purchased on this site is sent in an individual pouch that is perfect for storage and gift giving! Items are packed securely in a strong, yet lightweight, corrugated cardboard box. Our boxes, honeycomb packing paper, and even our packaging tape (made from paper) are all recyclable. We try to minimize packaging materials used and avoid using plastic. For that reason, local delivery orders are packaged in highly protective compostable padded envelopes as opposed to bulkier boxes. If shipping a larger order that warrants more padding, we may—reuse—bubble wrap packaging materials at times.

Out-of-Stock Items
Since our designs are made in small quantities, we sometimes sell out of items quickly. If you are interested in a design that is out of stock, just send us an email at alysian@alysiandesigns.com and we will notify you when it’s back in stock. Also, by simply signing up to get on our email list, you'll always be in the know when a bestseller is back in inventory and hear of new merchandise and offers first.

Sales Tax
Alysian collects sales tax with all New Jersey and New York orders.

Promotion Exclusions
Discount offers are not valid on gift cards or taxes. Discount will be taken on eligible product only. Promo codes cannot be combined.

Order Cancellations 
To cancel your order, please email us within 24 hours from the time you placed your order. Orders that have already shipped cannot be cancelled.

Return Policy 
Due to the small scale of our business and the limited edition and handmade nature of our designs, we have a limited return policy. To make a return for a full refund, minus shipping fees, please email us at alysian@alysiandesigns.com within five days of your purchase being delivered to you. All sales are final after five days. If your return is accepted, we’ll provide you with a return authorization number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, undamaged, with tags attached, and in its original packaging. You’ll need to submit the receipt or proof of purchase and your Alysian return authorization code with your return package. Your package must be postmarked within three business days of receiving authorization.

Shipping costs are non-refundable and return shipping is the responsibility of the customer. We do recommend that you use a shipping service that provides tracking while in transit and your package is insured to the full amount of the merchandise. Alysian is not responsible for lost returns or if the item is damaged in the mail. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We have the right to deny a full refund it returned items do not meet our return policy requirements. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages and issues 
Our goal is to provide high quality goods and products and we take great care in how we package your order. Please unpack and inspect your order immediately upon receipt and contact us immediately, emailing us immediately with a photo of the item’s condition, if you find it is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any and all claims of damage upon arrival must be reported to Alysian within 5 business days without exception. 

Exceptions / Non-returnable items
Alysian items purchased at any other retail location will not be accepted for return through this site. All discounted items, earrings (due to hygiene) and gift cards are final sale. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
Unfortunately, we do not have an exchange program in place. You need to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Repairs & Replacements
Should you lose an earring and would like to purchase a replacement half pair, send us an email. We can likely provide you with a single replacement earring at half the full-pair price, particularly if the earring is a current one in our collection. Please email to inquire and we'll try our best to get you what you need.

If you require a repair, please email a photo of your piece and a short description of what needs fixing for an estimation of costs. Repairs are at our discretion and are evaluated on a case-by-case basis. Should a repair be possible, repairs must be pre-paid before any work begins.

Please refer to our Jewelry Care page for detailed instructions on how to care for your Alysian jewelry. 

Where to Buy
Alysian only sells products directly through www.alysiandesigns.com and exclusively at General Store Cooperative (brick and mortar), located in Maplewood, NJ, where Alysian is based.